Capgemini is Hiring – Associate Software Engineer
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. The Group reported 2024 global revenues of €22.1 billion.
Job Details
*Company: Capgemini
*Role: Associate Software Engineer
*Posted On: 4 Nov 2026
*Experience Level: Experienced Professionals
*Contract Type: Permanent
*Location: Noida, IN
*Brand: Capgemini
*Professional Community: Software Engineering
Your Role
- Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.
- Diagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR).
- Handle frustrated or angry callers with patience, empathy, and professionalism.
- Drive Customer Satisfaction (CSAT) by ensuring timely and effective resolution of issues.
- Document all customer interactions and troubleshooting steps accurately in the ticketing system.
- Escalate unresolved issues to higher-level support when necessary, following defined protocols.
- Maintain high levels of productivity and adherence to service level agreements (SLAs).
Your Profile
- This is a 24x7 Level 1 IT Service Desk role.
- The role primarily supports Indian evening and night shifts.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in a voice-based technical support role is preferred.
- Willingness to work in night shifts aligned with US time zones.
- Willingness to work in rotational shifts with rotational week offs
Skills Required
- Windows operating systems (installation, updates, error resolution)
- Device drivers and software compatibility
- Hardware components and peripheral troubleshooting
- Basic networking (Wi-Fi, LAN, IP configuration)
Why Join Capgemini?
- Work with 420,000+ team members in 50+ countries
- AI-powered global transformation partner
- Collaborative community + career growth
- Work on world’s leading organizations’ projects
Apply Now:- Click Here
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